Ensure your alert duration is set correctly.> Alert Animation and make sure there is something selected in both dropdowns. Go to > Alert Box > Follows/Subscriptions/Donations/Etc.

Ensure that both options have something selected. Right-click the Alert Box > Properties > Click on your alert > Animation. You can check that in Streamlabs Desktop or Check to make sure you have alert animations. If you do not have an alert animation enabled for both 'Show' and 'Hide' an alert can get stuck (unless you have written this into your custom code).In > Alert Box > Widget Themes, ensure that the correct widget theme is selected in the dropdown for your scene collection. You have the wrong Widget Theme Selected.(if applicable) > Scroll down to Enable Custom HTML/CSS and Disable it Go to > Alert Box (or other widget that is having the issue)> Follows/Subscriptions/Donations/Etc. Right-click your alert/widget source that is having the issue > Properties > if applicable, click on the alert that isn't functioning > HTML (if the little green circle is 'on' that means it is turned on) > toggle off Custom HTML/CSS Please ensure you have this disabled unless you created the CSS/HTML yourself. Make sure that your alerts aren't paused in your recent events list at the top right.If you would like to delete the variation, you will need to press Edit > Delete and confirm this. Variations and Disable any alert variations. Use the '+' sign to uncollapse your variations Disable your alert variations or check to ensure that you do not have any missing information for each of the variations. You may have misconfigured Alert Variations.Go to > Alert Box > General Settings > Unlimited Moderation Delay

Right-click your alert box > Properties > Moderator Tools If you would like to use Unlimted Alert Moderation Delay, you will need to give a moderator or your channel shared access so they can accept the alerts for you. Unlimited Alert Moderation delay forces you to press 'accept' each time an event is received and to trigger the alert to come up on the screen.

Check to ensure that Unlimited Alert Moderation Delay is disabled.

Then restart Streamlabs Desktop or OBS Studio

Try turning on or off browser hardware acceleration (Settings > Advanced > Sources > Enable Browser Source Hardware Acceleration).

You need to more the source up in the layers list if you cannot see it.

Right-click your alert box > properties > sources.

You will also want to ensure that your Alertbox audio is ticked for every track that you wish for it to sound for multitrack recording (for stream audio by default you would choose track 1).

If your monitoring device is different than your desktop audio device, please select monitor and output. Monitor Only (Mute Output) should work for the majority of people.

Click on the gear to the right of your Mixer to launch your Advanced Audio Settings.

In your recent events list, at the top right, ensure that you do not have your alert sounds muted:.

If that doesn't solve the problem, follow this guide (If you want to jump to a specific section please use the links below). The first step is always to log out of Streamlabs Desktop and, then log back in. This guide focuses on all of our widgets, which you can find here. Widgets can be added as a widget source in Streamlabs Desktop, or as browser sources in other streaming software. A widget is a source type that you can add to your stream to help make your stream more interactive. Now the moment of truth, use the command you typed in chat.There are various reasons that your alerts/widgets could not be working. Your Streamlabs Chatbot should be tied to your Twitch channel (not someone elses). I’m emphasizing YOUR so you don’t try and post something to someone else’s chat. Leaving Streamlabs Chatbot open (do not close it), let’s open a browser window and head over to YOUR channel so that you have access to YOUR chat. Oh wait… let’s test it first to make sure it worked. That’s it! You’ve done it! Have a beverage to celebrate!!

And finally, click the drop down for “Sound File” and choose the sound file you just uploaded in the previous section.

In the response, leave that empty unless you want an automated response when someone uses the LUL command in chat.

Leave the Cooldown and User Cooldown set to 0.

Leave the permission set to “Everyone” and the info empty.

Leave all of the defaults in place to the right of that.

You’ll want to identify the command name.

There is a lot here that will allow you the ability to limit WHO can use this command, but for now we’re going to setup commands so EVERYONE can use them. Take a deep breath and rest assured that we’re going to ignore most of it. Whoa, there is a lot more to this screen! That’s ok.

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